Service & Support
We pride ourselves on being with our customers every step of the way.
From purchase to installation, troubleshooting, and maintenance – we’re here to support it all. Our commitment doesn’t stop when your machine is delivered. Whether you're upgrading, expanding your capabilities, or simply need expert advice, our team is ready to help you succeed long after your initial purchase. Because when you choose Flow, you’re not just getting a machine, you’re gaining a trusted partner in your operation's success.
Installation
Installation of a new system is a collaborative effort between Flow and our customers. Our project management team works directly with customers to coordinate delivery and installation, assess site requirements, and provide all necessary resources before installation. Our certified technicians handle the installation of the system, ensuring it is set up and fully operational, and providing training during post-installation.
Training
Every application is different, and we’re dedicated to providing our customers with exactly the training they need. We offer comprehensive training designed to support customers from installation to more advanced applications. Training begins on-site with post-installation familiarization, ensuring that operators are fully equipped to use their new systems. For more in-depth knowledge and advanced applications, we have courses available at our Customer Technology Center, where operators and employees can be thoroughly educated on system operation, best practices, and maintenance protocols.
For more information on training, please call 253.246.3300 or e-mail techtraining@flowcorp.com.
Service Packages
We offer customizable service packages designed to help maximize uptime, protect your investment, and ensure that maintenance runs as smoothly as possible. Our experts will work with you to understand your business and cutting needs to find the service package that’s the perfect fit.
These tailored solutions ensure maximum uptime and efficiency by providing maintenance and support exactly when it's needed – minimizing disruption and keeping operations running smoothly. Whether customers require routine service, on-call support, or proactive maintenance, Flow’s flexible packages adapt to the specific demands of their workflow, helping to reduce downtime and extend the life of their laser equipment.
